All questions related to your profile and managing it

• How can I change my password? 425
• I play in several clubs, can I have a single login? 257
• I have a single account across several clubs, how do I choose which club to display? 191
• A family member wants to become a member, can I add them? 150
• How do I book for a family member? 24
• I've lost my password. How can I recover it? 240
• How do I change my profile photo and information? 23
• I have several accounts: how do I merge them into a single login? 16
• How do I change the site language? 12
• How do I set my personal access code? 20
• My data: download, leave the club, delete my account 20
• How do I become a club member online? 38

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 152
• Why are some cells pink on the board? 377
• How can I make a booking 958
• How can I book with a guest? 250
• How can I edit a booking? 196
• How can I delete a booking? 303
• All courts are occupied. Can I join the waiting list? 81
• What payment methods are available to me for a booking? 95
• How to create an open booking 56
• How to join an open match 52
• Where can I find the court access code (door code)? 20
• How do I withdraw from an open match? 26
• How do I view my booking history? 28
• How do I see the weekly schedule? 23
• How do I find and book at another club? 20

How do I register for a camp or a school?

• Sign up for a tennis lesson 121

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 29
• How do I pay for a booking with my wallet? 19
• How do I split the payment with my partner? 18
• How do I use my restaurant vouchers? 13
• How do I view and pay my invoices? 18
• How do I download my certificates? 15
• How do I send money from my wallet to another member? 27

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 34
• How do I join my club's WhatsApp groups? 38
• How do I take part in the Défi-Plugin (challenge tournament)? 12
• Défi-Plugin: I played without creating the match, how do I enter the score? 12

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 13
• How do I turn on dark mode? 14
• How do I install the Plugin.ch mobile app? 32
• How do I choose the notifications I receive on my phone? 21
• Where can I find the messages sent by my club? 5

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 17
• The administration home page 15

• Manage access 39
• Manage membership cards 32
• Manage clubhouse 18
• Manage restaurant credit 13
• Manage email sending 18
• Manage invoicing 14
• Manage member groups 22
• Manage registrations 24
• Manage special days 19
• Manage offers 12
• Manage online payments 29
• Manage billing regions 30
• Manage the club manager 17
• Manage challenge tournaments 13
• Manage RFID validation 16
• Manage general settings 16
• Setting up the accounts (general ledger) 28
• Configure EBICS: connect Plugin.ch to your bank 12
• Gate access log 11
• Manage multiple buildings 13

• Create a new court 39
• Manage court groups 34
• Manage booking periods 52
• Manage court usage 42
• List, edit, or delete a court 43
• Manage sports 5
• Close courts 13

• Create a new season 18
• Edit or delete a season 41
• Open the winter season by copying last season 22
• Link a sport to a season 22

• Manage recurrence authorizations 35
• Manage restrictions 25
• Manage subscription type 38
• Create booking prices: per session or per season 15
• Check rates with the rate grid 14
• Manage non-member and pay-as-you-go deductions 25
• Booking without a subscription: the guest subscription 25

• Create an item 20
• Assign an item to a member 31
• Edit or delete an item 34
• Delete an item assigned to a member 41
• Import linked items from Excel 18

• Display the member list 35
• Create a new member 58
• View a member's detailed information 22
• Display a member's operational data 36
• Manage member subscriptions 35
• Import member data 35
• Print member cards 26
• Print and export the member list 25
• Charge an item to a member or a group 26
• Link a member to a group 29
• Edit and delete a member 30
• Search for a member 14
• Managing duplicates: merging two profiles 17
• Managing units to be deducted: personalised hours and non-members 16
• Manage Swiss Tennis licenses 19
• Topping up a member's wallet 21
• Find and reactivate a removed member 17
• Issue a certificate for a member 11
• Managing families 14
• Handling erasure requests (GDPR) 11

• Add a new sponsor 31
• Invoice sponsors 24
• Re-invoice sponsors 12

• Assign and remove a role 34
• Roles and access: create and edit a role 15

• Gérer son école de tennis : la marche à suivre 25
• Activating the Lessons module 27
• Creating lesson items 32
• Create, edit, and delete a lesson 42
• Manage lesson groups 24
• Manage lesson enrollments 38
• Prerequisite 39
• Invoice and reminder texts 28
• Teachers' schedule 15
• Grouped payments of registrations (basket) 11
• Change the rate of a registration 43
• Copy a lesson for the next season 10
• Changements en cours de saison 17
• Cancel or make up a lesson 22
• Ce que fait le prof 10
• Prix, membres et non-membres 18
• Paiement en ligne et facturation 32
• N° AVS et export Jeunesse et Sport 35
• Questions fréquentes sur les cours 31
• Résoudre les conflits de planning 11
• Proposer des créneaux de préférence 21
• Placer les élèves automatiquement 33
• Envoyer son planning à un professeur 29
• Préparer le planning de la semaine 27
• Reprendre les groupes de la saison passée 15

• Complete management of equipment rental 29

• Find old invoice groups (archives) 22
• Invoice considerations and display 23
• Create invoices 23
• Send invoices by email 25
• Manage payment reminders 17
• Print invoices 17
• List and search invoices 37
• Edit and delete invoices 32
• Invoicing a membership fee or an item: what's the difference? 20
• Automatic reminders for e-mail invoices 12
• Keeping the accounts with the general ledger 7
• Manage family discounts 10
• Import accounts from Excel 10
• Carry an overpayment over to the next invoice 19
• How invoice dates are calculated 13
• Annuler une facture ou une ligne déjà comptabilisée 19
• Transit accounts for online payments 12
• Cancel a reminder and go back to the original invoice 17
• Invoicing guests (non-member hours) for the season 5

• List of bank payments 15
• Processing via bank files 43
• Process a manual payment 23

• Process installments 19

• Managing bookings in the schedule 56
• Configure and use open matches 32
• Manage the set times 12
• Create a promo code and use it 17
• Refund a fixed-hour session that was released and taken again 28
• Moving a booking and creating a recurrence in the schedule 19
• Creating and managing recurrences 15
• The weekly view and the all-sports view 37
• The cash journal and the history of a booking 10
• Manage cash register prices 10
• Offering items with a booking 11
• Deleted bookings and deletion records 19
• Replace a player on a fixed hour 27
• A fixed hour cannot be added: nothing is displayed 24

• Manage automatic emails 21
• Sending bulk emails 21
• Manage messages 22
• History of sent emails 22
• Writing an e-mail with the editor 47
• Birthday and inactive member e-mails 13

• Manage challenge tournaments 20

• Enable partner search 48

• The statistics dashboard 33
• Invoicing bookings from the statistics 25

• Access the program 48
• Booking by a member 41

• Creating and configuring a lesson 50
• Sign up for a tennis lesson 26
• Managing registrations (administrator) 32
• Managing groups and the schedule 39
• Tennis lesson invoicing 40
• Invoicing check and Youth and Sport export 31

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 36
• Adding and editing an employee 11
• Special cases: minor salary, young people, pensioners, LPP 13
• Running the monthly payroll 14
• Entering a compensated absence (army, maternity, illness, accident) 31
• The 13th salary and holidays for hourly employees 24
• Paying salaries and reconciling them with the bank 28
• Correcting an approved payslip 15
• Salary certificates and annual lists 25

You'll find all the questions about booking without an account

• How can I book if I don't have an account 863
• Where can I find available courts in my area? 118
• How can I edit/cancel my booking if I don't have an account? 149